Frequently Asked Questions
Everything you need to know about shopping at Metro.
What are your standard shipping times?
We offer standard shipping which typically takes 3-5 business days for delivery, and express shipping which arrives within 1-2 business days.
What is your return policy?
Metro offers a 30-day return policy on all unused items in their original packaging. Simply visit our Returns Center to start a request.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Do you ship internationally?
Yes, Metro ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on your specific location.
How do I ensure I am choosing the right size?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for the most comfortable fit.