Returns & Exchanges

At Metro, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all items in original condition. Our streamlined process ensures that your request is handled quickly so you can shop with total confidence.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are attached, and include the provided packing slip inside the box.

• 3.
  Ship It Back

  Affix the prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup at your convenience.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned goods, we will process your refund or ship your exchange item within 5 to 7 business days.